Before the Exam
- How do I change my language to display as English in the Exam Delivery Platform?
- End of Curriculum with Accommodations - Keycodes and PINs
- How do I use PINs to start an exam?
- What should I do if my student cannot take their exam at the scheduled time or within the scheduled date range?
- How do I print an invigilation pack, and is it important?
- How do I verify my student’s exam is scheduled with the right time-based accommodation?
In the Room
- What steps do we need to take if I need to cancel my student’s exam due to a technical issue, and immediately reschedule?
- How can I filter my information on the Monitor Exam page?
- My student received a message that they were disconnected from SecureClient, and they are unable to get back into the exam. What should they do?
- Can a 3rd party remote proctoring service pause a student's exam?
- Why do some students have the Ready/Downloaded to SecureClient status on the Monitor Exams page?
- Where is the Void button in the Exam Delivery Platform?
After the Exam
- If my student does not meet our program’s pass rate for an exam, how soon can they retake it?
- What do students need to do in order to upload their exam once they are finished?
- My student finished their exam and the score is not on the Program Composite Reports page. What should I do?
- When the exam is complete how long does it take to receive the score?
- How do I release scores to students after an exam?