What should I do if my student cannot take their exam at the scheduled time or within the scheduled date range?

While an In Person exam is scheduled with a specific start time, a student may still begin the exam until 11:59 PM Eastern Time if the event is delayed.  

However, if the student is unable to take it on the scheduled calendar date (In Person) or within the scheduled date range (Unproctored and Remote Proctored), it is important to cancel the exam event after being informed of the delay. This can be done by any faculty or staff with Assessment Hub User permissions by going to Assessment Center > Assessment Hub > Scheduling > Exam Schedule. Once filtered to the applicable Graduation Year and Exam, select Cancel from the corresponding row of the student’s exam you wish to cancel. When the exam is cancelled on this page, the exam credit is returned to the program’s available balance for future use. 

Please note if an exam is not cancelled within the scheduled calendar day or date range, the system will automatically void the event and the credit does not return to the program’s balance. If your program is unable to cancel the exam event and the system automatically voids, please contact [e-mail] for additional assistance.